Smarttel - contact us

Find the support you need

I cannot activate data/internet on my phone. What do I do?

Kindly ensure that the APN setting has been set to 'smart'.

How do I purchase packs?

Please dial *14100#
You can also purchase packs using our Smart app which is available on Play Store & App Store.

How much does Smart sim cost and what are the benefits?

Our 4G-ready sim costs Rs 99.

Includes Rs 50 + Rs 40 = Rs 90 main balance
Includes a single SIM in all sizes: Full Size, Micro and Nano
4G/2G services available
You’re ready to go as you get the following benefits for 30 days:
- 10 mins talk-time (local networks)
- 10 sms (local networks)
- 200 MB Data (4G/2G)

What bonuses/benefits do I get on recharges?

Please view https://smarttel.com.np/product/recharge

How do I check my own number?

Please dial *134#

How do I check my own balance?

Please dial *144#

What is the numbering range of Smart?

The following numbering ranges belong to Smart:

How do I transfer balance?

Please dial *133*PhoneNumber*Amount*123456#

You may also transfer balance using our Smart app.

My personal hotspot is not working on iPhone. What should I do?

Kindly go to:

Settings>Cellular>Cellular Data Options>Cellular Data Network> and ensure that “Personal Hotspot” APN has been set to ‘smart’.

How much does it cost to send an international sms?

You will be charged at Rs 7.66/sms (inclusive of taxes)

call center

Customer Service Representatives can help you with your device,account,plan and bill questions during business hours.

Customer Service
Dial 14242 (Smart Subscribers)
9611004242 (Other operator subscribers)
Available:

- Sunday to Thursday: 9:30 AM to 5:30 PM

- Friday: 9:30 AM to 2:30 PM

What can we help you with ?

Customer Service Representatives at Smart Centre can help you with queries about your device, account, plan and bill questions during business hours.

Tribhuvan International Airport (arrival)

Contact: 9880133333
Opening hours:
1. Sunday to Saturday 7:00 AM to 10:00 PM

Smart Centres
Download KYC

WHAT CAN YOU GET AT SMART POS CENTRE?

At Smart POS Centre you can get New Smart SIM card, Recharge Card and Loose (Blank) SIM card for the replacement of your lost or damaged Smart SIM card.

Inside Valley

Bhaktapur

S.No.	POS Name	Address	Landmark	Contact Person	Master sim number	Alternate number
1	Madhyapur Shop	Bahakhabazar Bode	-	Shyam Sundar Prajapati	-	9617744445
2	Helpline Digital Photo Studio	Bode	-	Ram Hari Prajapati	-	9849626077
3	Pasa Electronics	Chardobato Bhaktapur	-	Sri Kisna Koyaju	-	9617720101
4	Kamalbinyak Electronics	Kamalbinayak	-	Jwala Kumar Prajapati	-	9851131845
5	OM Services	Kausaltar	-	Govinda Ghimire	-	9880111111
6	Barahi Mobile	Suryabinayak	-	Ramesh	-	9803029000

Kathmandu

POS List

S.No.	POS Name	Address	Landmark	Contact Person	Master sim number	Alternate number
1	Mobile Accessories Nepal	Baluwakhani	Baluwakhani Chowk, Megha Bank Building	Ranju Bhattarai	9617751867	9842180694
2	Kalinchok Mobile	Baneshwor	Near Global IME Bank	Shyam Shrestha	9617746019	9851039904
3	Surya Stationery	Bhaisepati	Near By K & K Mart	Parsuram Dangol	9617720156	9841467981
4	Stupa Tech	Boudha	In front of Hotel Mudita	Pema Thile Sherpa	9617752252	9818973696
5	Shrestha Mobile	Budhanilkantha	Budhanilkanth-Narayanthan	Rabin Shrestha	9617752278	9841451484
6	Saroj Mobile	Chhetrapati	Chhetrapati Chowk	Saroj Shrestha	9617751515	9851089395
7	Raju Books	Chhetrapati	Tyangal Chowk	Sabina Chitrakar	9617751532	9841773838
8	Mobi Hub Repairing Center	Chunikhel, Kapan	In front of Karuna Hospital	Sanjay Shrestha	9617752487	9851101950
9	Gauri Stationery	Gaurighat	Gaurighat Chowk	Bidur Sapkota	9617752481	9841971992
10	Yadav Sanchar Sewa	Gausala	Gausala Chowk	Tarini Pd Yadav	9617752308	9818057057
11	Gokarneshor Electronics	Gokarna, Attarkhel	Attarkhel Chowk	Rajan Poudel	9617720748	9849508605
12	Fyafulla Mobile Centre	Jorpati	-	Nabin Tamang	-	9802285311/9616689999
13	Fyafulla Mobile care	Jorpati	Narayantar, Jorpati, Near Shankarapur Hospital	Sujit Tamang	9617751601	9813596620
14	Shopping Point	Jorpati Chamunda Gate	Chamunda Gate	Sunil Shrestha	9617744414	9841231410
15	Shrestha Electronics	Kapan	Kapan Tenzing Chowk infront of CIVIL Bank	Sita Shrestha	9617751863	9860138253
16	Kapan Electronics	Kapan	Radhakrishna Mandir	Nawaraj Poudel	9617751864	9851037012
17	Dotel Mobile Hub	Kapan	Near by Kapan Police Station	Saroj Dotel	9617751865	9843314612
18	Kalika Mobile	Kapan	Kapan Tarkari Bazar	Bimala Shrestha	9617752370	9843539602
19	Nepal Digital Photo Studio	Kavresthali	-	Ramesh Pd Lamichhane	9617721017	9841311945
20	Suman Store	Kharkhana Chowk	On the way to Ramkot	Suman Maharjan	9617734274	9803750300
21	PR Traders	Koteshwor	-	Sunita Basnet	-	9617735650
22	Hello Kritipur	Kritipur	Opposite to Nepal Telecom	Nil Kumari Maharjan	9617752345	9813664466
23	RK Mobile	Lazimpat	-	Mahesh Shahi	9617724730	9849005500
24	RK Mobile	Lazimpat	-	Mahesh Shahi	9617724730	9849005500
25	Binaya Communication	Machapokhari	-	Roshan Shrestha	-	9803792650
26	Bhuju Stationery	Maitidevi	Maitidevi Pipalbot	Manoj Bhuju	9617752349	9851081737
27	Sundhara Telecom	New Road	In Front Of Dharahara	Bikal Shrestha	9617728724	9851057072
28	Sandesh Suppliers	New Road	-	Sandesh Maharjan	9617730009	9802004999
29	Pachali Bhairab Photo Studio	Pachali Road	-	Shiva Khadka	9617728035	9841533964
30	SS Electronics	Ratopul	Near National Rheumatology Center	Shiva Pd Shrestha	9617752907	9867338922
31	Pusparpan Enterprises	Sinamangal	-	Madhu Kumar Shrestha	-	9851046747
32	Maya Giri Store	Sukedhara Chok	Infront of Police Station	Kshitiz Giri	9617752491	9823626091
33	Pasa Communication	Sundhara	Civil Mall	Prem	9617725285	9841254735
34	Sagarmatha Copy Pasal	Tamsipakha	On the way to dallu bridge (Right Side)	Narhari Pandit	9617723701	9851018693

DSE List

S.No.	DSE Name	Covered Areas	Master Sim No.	Alternate Contact No.
1	Biraj Nakarmi	Pepsicola, Gothatar, Jadibuti, Nayabasti, Jorpati, Chabahil, Kapan area, Baluwakhani, Sukedhara, Dhumbarahi, Naxal, Saraswotinagar, Boudha etc.	-	9611188828
2	Sujeet Shrestha	Baneshor, Shankhamul, Koteshor, Tinkune, Anamnagar, Kirtipur, Gaushala, Lagankhel, Jawalakhel, Imadol, Sinamangal, Shantinagar inner side etc.	-	9886155555
3	Ram Himalaya	Asan, Bangemuda, Dhalko, Bagbazar, Putalisadak, Kalimati, Tripureshor, Kalanki, Tinthana, Sitapaila, Swoyambhu, Banasthali, Dallu etc.	9617751666	9861492057
4	Saroj Shrestha	Kapurdhara, Nayabazar, Chhetrapati, Balaju etc.	9617751515	9851089395
5	Sandesh Maharjan	Basantapur, Sundhara, Jaisidewal, Bhotebahal, Newroad etc.	9617730009	9802004999
6	Ramchandra Shrestha	Lazimpat, Maharajgunj, Basundhara, Narayangopal Chok, Bansbari, Golfutar, Narayanthan, Budhanilkantha, Maitidevi, Battisputali etc.	9617752919	9810900999

Lalitpur

POS List

S.No.	POS Name	Address	Landmark	Contact Person	Master sim number	Alternate number
1	Hari Mobile	Jawalakhel	Opposite to Swiss Embassy	Hari Bharati	9617721604	9841926953
2	P.B Mobile	Mahalaxmi Chowk	Mahalaxmisthan Chowk	Prem Sunar	9617734780	9849191703
3	Patan Stationery	Patan Dhoka	Patan Dhoka Buspark	Suresh Maharjan	9617721502	9851013800
4	SS Photo Studio	Pulchok	-	Krishna Shrestha	9617749315	9841264319

DSE List

S.No.	DSE Name	Covered Areas	Master Sim No.	Alternate Contact No.
1	Shiva Lal Shrestha	Bhaisepati, Sanepa, Kupondol, Balkhu, Kuleshor, Ramkot, Overall Lalitpur district etc.	9617749111	9880373734

Outside Valley

Accham

S.No.	POS Name	Address	Landmark	Contact Person	Master sim number	Alternate number
1	Purnima Electronics	Accham	-	Laxmi Narayan Chaudhary	-	9848438037/9843912600

Banke

S.No.	POS Name	Address	Landmark	Contact Person	Master sim number	Alternate number
1	Action Movie House	Nepalgunj	-	Deepak Jaisawal	-	9617993000

Chitwan

S.No.	POS Name	Address	Landmark	Contact Person	Master sim number	Alternate number
1	Creative Stationary	Chitwan	-	Baburam Bhandary	-	9855053000

Dhading

S.No.	POS Name	Address	Landmark	Contact Person	Master sim number	Alternate number
1	Universal Electronics	Dhadingbesi	-	Narayan Shrestha	-	9841528140

Dhanusha

S.No.	POS Name	Address	Landmark	Contact Person	Master sim number	Alternate number
1	Birendra General Suppliers	Janakpur	-	Birendra Mahato	-	9801613000

Dolakha

S.No.	POS Name	Address	Landmark	Contact Person	Master sim number	Alternate number
1	Rimal Electronics	Mainapokhari	-	Shanti Rimal	-	9851011217

Jhapa

S.No.	POS Name	Address	Landmark	Contact Person	Master sim number	Alternate number
1	Mouldeep Marmad Kendra	Damak	-	Pratap Dhoj Thapa	-	9816999399

Nuwakot

S.No.	POS Name	Address	Landmark	Contact Person	Master sim number	Alternate number
1	Fyafulla Mobile Centre	Battar	-	Dambar Tamang	-	9869282828

Palpa

S.No.	POS Name	Address	Landmark	Contact Person	Master sim number	Alternate number
1	Siddhartha Nepal	Palpa	-	Pradip Shrestha	-	9847043752

Parsa

S.No.	POS Name	Address	Landmark	Contact Person	Master sim number	Alternate number
1	Prabin Mobile	Adarsha Nagar, Birgunj	-	Hardev Chaurasiya	9617732509	9849001851
2	Nisha Traders	Birgunj	-	Narendra Chaurasiya	-	9615367000/9845159010

Rautahat

S.No.	POS Name	Address	Landmark	Contact Person	Master sim number	Alternate number
1	Vaidhya Ji Enterprises	Gaur	-	Shyam Chaudhary	-	9845230214

Sindhuli

S.No.	POS Name	Address	Landmark	Contact Person	Master sim number	Alternate number
1	Sunkoshi Watch Shop	Khurkot	-	Jit Bahadur Basnet	-	9854041396
2	RK Money Transfer	Sindhuli	-	Satyaman Bomjom	-	9616460005
3	Timilsina Stationary	Sindhuli	-	Deepak Timilsina	-	9844042442

Morang

S.No.	POS Name	Address	Landmark	Contact Person	Master sim number	Alternate number
1	Konan Traders	Biratnagar	-	Dilsad Alam	-	21590047

Emergency Numbers

The following emergency numbers are available in Kathmandu:

100 (Nepal Police, Ranipokhari)
102 (Nepal Ambulance, Kalikasthan)
103 (Nepal Traffic Police, Putalisadak)

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