Find the support you need

Kindly ensure that the APN setting has been set to 'smart'.

  • Please dial *14100#
  • You can also purchase packs using our Smart app which is available on Play Store & App Store.

Our 4G-ready sim costs Rs 99.

  • Includes Rs 50 + Rs 40 = Rs 90 main balance
  • Includes a single SIM in all sizes: Full Size, Micro and Nano
  • 4G/2G services available
  • You’re ready to go as you get the following benefits for 30 days:
    • 10 mins talk-time (local networks)
    • 10 sms (local networks)
    • 200 MB Data (4G/2G)

The following numbering ranges belong to Smart:

  • 961
  • 962
  • 988

Please dial *133*PhoneNumber*Amount*123456#

You may also transfer balance using our Smart app.

Kindly go to:

Settings>Cellular>Cellular Data Options>Cellular Data Network> and ensure that “Personal Hotspot” APN has been set to ‘smart’.

You will be charged at Rs 7.66/sms (inclusive of taxes)

call center

Customer Service Representatives can help you with your device,account,plan and bill questions during business hours.

  • Customer Service
  • Dial 14242 (Smart Subscribers)
  • 9611004242 (Other operator subscribers)
  • Available: 6AM - 12midnight local time

What can we help you with ?

Customer Service Representatives at Smart Centre can help you with queries about your device, account, plan and bill questions during business hours.

  •  Tribhuvan International Airport (arrival)

    Contact: 9880133333
    Opening hours:
    1. Sunday to Saturday 7:00 AM to 10:00 PM

Emergency Numbers

The following emergency numbers are available in Kathmandu:

  • 100 (Nepal Police, Ranipokhari)

  • 102 (Nepal Ambulance, Kalikasthan)

  • 103 (Nepal Traffic Police, Putalisadak)