Find the support you need

Kindly ensure that the APN setting has been set to 'smart'.

  • Please dial *14100#
  • You can also purchase packs using our Smart app which is available on Play Store & App Store.

Our 4G-ready sim costs Rs 99.

  • Includes Rs 50 + Rs 40 = Rs 90 main balance
  • Includes a single SIM in all sizes: Full Size, Micro and Nano
  • 4G/2G services available
  • You’re ready to go as you get the following benefits for 30 days:
    • 10 mins talk-time (local networks)
    • 10 sms (local networks)
    • 200 MB Data (4G/2G)

The following numbering ranges belong to Smart:

  • 961
  • 962
  • 988

Please dial *133*PhoneNumber*Amount*123456#

You may also transfer balance using our Smart app.

Kindly go to:

Settings>Cellular>Cellular Data Options>Cellular Data Network> and ensure that “Personal Hotspot” APN has been set to ‘smart’.

You will be charged at Rs 7.66/sms (inclusive of taxes)

call center

Customer Service Representatives can help you with your device,account,plan and bill questions during business hours.

  • Customer Service
  • Dial 14242 (Smart Subscribers)
  • 9611004242 (Other operator subscribers)
  • Available: 

               - Sunday to Thursday: 9:30 AM to 5:30 PM

               - Friday: 9:30 AM to 2:30 PM

What can we help you with ?

Customer Service Representatives at Smart Centre can help you with queries about your device, account, plan and bill questions during business hours.

  •  Tribhuvan International Airport (arrival)

    Contact: 9880133333
    Opening hours:
    1. Sunday to Saturday 7:00 AM to 10:00 PM


At Smart POS Centre you can get New Smart SIM card, Recharge Card and Loose (Blank) SIM card for the replacement of your lost or damaged Smart SIM card.

Inside Valley

Outside Valley

Emergency Numbers

The following emergency numbers are available in Kathmandu:

  • 100 (Nepal Police, Ranipokhari)

  • 102 (Nepal Ambulance, Kalikasthan)

  • 103 (Nepal Traffic Police, Putalisadak)