I cannot activate data/internet on my phone. What do I do?
Kindly ensure that the APN setting has been set to 'smart'.
How do I purchase packs?
How much does Smart sim cost and what are the benefits?
Our 4G-ready sim costs Rs 99.
What bonuses/benefits do I get on recharges?
Please view https://smarttel.com.np/product/recharge
How do I check my own number?
Please dial *134#
How do I check my own balance?
Please dial *144#
What is the numbering range of Smart?
The following numbering ranges belong to Smart:
How do I transfer balance?
Please dial *133*PhoneNumber*Amount*123456#
You may also transfer balance using our Smart app.
My personal hotspot is not working on iPhone. What should I do?
Kindly go to:
Settings>Cellular>Cellular Data Options>Cellular Data Network> and ensure that “Personal Hotspot” APN has been set to ‘smart’.
How much does it cost to send an international sms?
You will be charged at Rs 7.66/sms (inclusive of taxes)
Customer Service Representatives can help you with your device,account,plan and bill questions during business hours.
- Sunday to Thursday: 9:30 AM to 5:30 PM
- Friday: 9:30 AM to 2:30 PM
Customer Service Representatives at Smart Centre can help you with queries about your device, account, plan and bill questions during business hours.
At Smart POS Centre you can get New Smart SIM card, Recharge Card and Loose (Blank) SIM card for the replacement of your lost or
damaged Smart SIM card.
The following emergency numbers are available in Kathmandu:
100 (Nepal Police, Ranipokhari)
102 (Nepal Ambulance, Kalikasthan)
103 (Nepal Traffic Police, Putalisadak)
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